Case Study
Our client is a strategic outsourcing facilities management and energy services company, serving a large number of customers across multiple verticals. They provide infrastructure consultancy, facilities management, property management, energy and healthcare services.
Their diverse range of customers is spread across the UK and has a huge range of different critical power assets, with almost every manufacturer of UPS and generators present within the units managed by our client.
Dale has the UK’s largest independent multi-discipline field-based service engineering team and is able to meet the widespread needs of our client’s customers in strict SLAs for emergency callouts.
With an agile digital approach to asset monitoring this allowed our client to efficiently manage its critical power estate, including our performance, across their customers base.
Dedicated service coordinators provide 24 hour cover and regional account managers look after our client’s customers from a commercial and contractual perspective ensuring complete customer satisfaction.
In addition to servicing and maintenance we provide project works for upgrades and the provision and instalment of new equipment.
We have provided services to our client for over 10 years, continually growing the scope of services to meet market demand, achieving customer satisfaction and helping our client grow its services portfolio to its customers.
– Cost savings are driven by efficiency initiatives and technological improvements
– We have achieved preferred supplier status
– We are our client’s largest critical power service provider working across all verticals